Because, We understand life happens.

We are commited to providing a relaxing environment and a result-driven experience for every client. If you are unsatisfied with your service for any reason, please let us know within 48 hours of your appointment by reaching out to 928-463-3777, or emailing us at: info@headspaarizona.com so we can address your concerns and make it right. We always welcome feedback and strive to improve any client experience that isn't satisfactory. Your satisfaction and well-being are our top priority.

PLEASE NOTE: Service results may vary based on individual hair and scalp conditions.

BOOKING POLICY

All services require a $50 booking fee (which is applied toward your service balance upon check-out). Please see cancelation/refund policies below for details regarding refunds/cancelations including the $50 booking fee.

CANCELATION POLICY

Our team works hard to ensure availability and a relaxing experience for you. Should you need to cancel or adjust your appointment, please do so a minimum of 48-hours in advance, and you will be eligible for a $50 deposit fee reimbursement, or you may adjust your appointment time. If you do not give at least 48-hours notice prior to your scheduled appointment time, you will be charged in full for the missed appointment.

REFUND POLICY

1. All Head Spa Services are non-refundable.

1. NO REFUNDS will be issued for services already performed, and we do not offer refunds for no-shows or same-day cancellations, this includes the $50.00 booking fee which is also non-refundable if cancelation or re-schedule is not made within 48 hours of appointment time.

1. All retail product purchases are final.